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TERMS & CONDITIONS

All flights

DEPARTURE TIME: Please arrive at the airport at least 20 minutes before your scheduled departure time. Due to scheduling of aircraft and pilot rosters, no refunds can be given for no-shows. 

INFANTS: Infants may be carried by an adult at no extra cost. Strollers and prams need to fold-up very compactly to fit in the aircraft.

INTOXICATED PASSENGERS: Passengers assessed as intoxicated cannot be carried due to safety reasons. Refunds will not be given in this situation. 

ROTTNEST AIR-TAXI: All flights are operated by Rottnest Air-Taxi, CASA Air Operator Certificate number W419938-15. Rottnest.Aero is the exclusive booking agent for Rottnest Air-Taxi.

Jandakot to Rottnest flights

FINDING US: Our location is 10 Eagle Drive, Jandakot Airport. Look for the sign that says “Rottnest Air-Taxi” at Minovation Flying School, just before the control tower hill. Please do not park where the sign says “Minovation customers only”. If our office is unattended when you arrive, please relax – your pilot is either flying to Jandakot to pick you up, or running safety checks on the tarmac, and will be with you shortly.

ARRIVING AT ROTTNEST: Your flight will arrive at Rottnest Island Airport. All entry fees for Rottnest Island are already included in your ticket price, so you do not need to pay any extra fees. Your hotel will pick you up from the airport if you tell them in advance what time you are arriving. Alternatively, there is a regular shuttle bus into town, or you can walk the 800 metres along the road.

LUGGAGE AND WEIGHT: Weight limits are strict legal limits and cannot be exceeded. Your group may be weighed on arrival at the airport, and if you are over the limit you will need to pay for an extra flight. Large eskies or suitcases may be impossible to load. Rather than a suitcase, pack two smaller soft bags instead. Dive tanks, camping stoves, surfboards, bicycles, or any dangerous goods cannot be carried.

CANCELLATIONS BY YOU: If you request cancellation or re-scheduling of a booked flight, administration fees will apply as follows: more than 48 hours ahead $100, on the day of before your flight $150. There will be no refunds for cancellations on the day of your flight.

CANCELLATIONS BY US: If we need to cancel the flight on the day due to bad weather, we will attempt to contact you by phone, and offer to either re-schedule your flight at no charge or give you a full refund.

Rottnest to Jandakot flights

FINDING US: Go to the terminal at Rottnest Island Airport. If the terminal is unattended, please relax – your pilot is either flying to Rottnest to pick you up, or running safety checks on the tarmac, and will be with you shortly.

ARRIVING AT JANDAKOT: Your flight will arrive at 10 Eagle Drive, Jandakot Airport. Parking is available, but there is no public transport from the airport. You can book a taxi or ride-sharing service if needed.

LUGGAGE AND WEIGHT: Weight limits are strict legal limits and cannot be exceeded. Your group may be weighed on arrival at the airport, and if you are over the limit you will need to pay for an extra flight. Large eskies or suitcases may be impossible to load. Rather than a suitcase, pack two smaller soft bags instead. Dive tanks, camping stoves, surfboards, bicycles, or any dangerous goods cannot be carried.

CANCELLATIONS BY YOU: If you request cancellation or re-scheduling of a booked flight, administration fees will apply as follows: more than 48 hours ahead $100, on the day of before your flight $150. There will be no refunds for cancellations on the day of your flight.

CANCELLATIONS BY US: If we need to cancel the flight on the day due to bad weather, we will attempt to contact you by phone, and offer to either re-schedule your flight at no charge or give you a full refund.

Scenic flights departing from Rottnest Island

FINDING US: Go to the terminal at Rottnest Island Airport. If the terminal is unattended, please relax – your pilot is either flying to Rottnest to pick you up, or running safety checks on the tarmac, and will be with you shortly.

FLIGHT SHARING: We may combine bookings for this flight, so that where possible every seat on the aircraft is filled. We also reserve the right to split your total group (if four or more people) into two smaller groups if required due to aircraft availability. In this situation, we will conduct the two flights one after the other.

WEIGHT LIMIT: The weight limit of 460 kg for all passengers combined (maximum five passengers per booking) is a strict legal limit per aircraft. If your group is over this limit, we will fly you in two separate aircraft at no extra cost. In this situation, we will try to fly the second group immediately after the first group, but on busy days there may be a delay.

CANCELLATIONS BY YOU: If you request cancellation or re-scheduling of a booked scenic flight, administration fees will apply as follows: more than 48 hours ahead $50, on the day of before your flight $99. There will be no refunds for cancellations on the day of your flight.

CANCELLATIONS BY US: If we need to cancel the flight on the day due to bad weather, we will attempt to contact you by phone, and offer to either re-schedule your flight at no charge or give you a full refund.

Scenic flights departing from Jandakot Airport

FINDING US: Our location is 10 Eagle Drive, Jandakot Airport. Look for the sign that says “Rottnest Air-Taxi” at Minovation Flying School, just before the control tower hill. Please do not park where the sign says “Minovation customers only”. If our office is unattended when you arrive, please relax – your pilot is either flying to Jandakot to pick you up, or running safety checks on the tarmac, and will be with you shortly.

FLIGHT SHARING: We may combine bookings for this flight, so that where possible every seat on the aircraft is filled. We also reserve the right to split your total group (if four or more people) into two smaller groups if required due to aircraft availability. In this situation, we will conduct the two flights one athe other.

WEIGHT LIMIT: The weight limit of 460 kg for all passengers combined (maximum five passengers per booking) is a strict legal limit per aircraft. If your group is over this limit, we will fly you in two separate aircraft at no extra cost. In this situation, we will try to fly the second group immediately after the first group, but on busy days there may be a delay.

CANCELLATIONS BY YOU: If you request cancellation or re-scheduling of a booked scenic flight, administration fees will apply as follows: more than 48 hours ahead $100, on the day of before your flight $150. There will be no refunds for cancellations on the day of your flight.

CANCELLATIONS BY US: If we need to cancel the flight on the day due to bad weather, we will attempt to contact you by phone, and offer to either re-schedule your flight at no charge or give you a full refund.

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